For years most organizational pundits have known that it is not how much you know but how well you relate to other people in the organization that really matters.
Research by the Center for Creative Leadership has found that the primary causes of derailment in executives involve deficits in emotional competence. The three primary ones are:
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difficulty in handling change
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not being able to work well in a team
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and poor interpersonal relations.
A study of 130 executives found that how well people handled their own emotions determined how much people around them preferred to deal with them (Walter V. Clarke Associates, 1997).
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